Sturdy Statistics for Contact Centers & Customer Support
Why do contact centers waste thousands of hours on long, unproductive calls?
How Sturdy Statistics Helps
Sturdy Statistics automatically detects patterns in customer calls, identifying inefficiencies before they cost your business time and money. Our system structures call transcripts, revealing the key factors behind successful and unsuccessful interactions. With real-time insights, managers can optimize workflows, improve agent efficiency, and enhance customer satisfaction.
Real-World Impact
A Medicare insurer used Sturdy Statistics to cut wasted call time and improve efficiency by identifying ineligible callers early in the conversation. By analyzing a year of call transcripts, we uncovered a hidden pattern in long, unconverted calls — leading to a simple workflow fix that saved thousands of agent hours and significantly reduced operational costs.
Key Features & Benefits
- Automated Call Classification
- Detects recurring call failure reasons and classifies conversations into actionable categories, reducing the need for manual review.
- Advanced Transcript Search
- Our features include thematic search, making it easy to audit calls, uncover trends, and track conversation outcomes.
- Structured Insights
- Automatically converts transcripts into structured data, allowing managers to analyze trends and optimize call handling strategies.
- Real-Time Monitoring
- Identify conversation patterns as they emerge, enabling proactive adjustments to improve customer interactions.
Get Started Today
Discover how Sturdy Statistics can optimize your contact center operations today.