Sturdy Statistics for E-Commerce & Retail
Are you missing key insights from customer interactions that could improve your online sales?
How Sturdy Statistics Helps
Sturdy Statistics provides deep visibility into customer support calls, chat logs, and other unstructured data. By automatically structuring and analyzing conversations, we help e-commerce businesses identify common friction points, improve self-service options, and enhance the overall shopping experience.
Real-World Impact
A major telecom provider used Sturdy Statistics to analyze customer support interactions and uncover hidden barriers preventing online purchases. Insights from call transcripts revealed confusion about credit locks, unclear service availability, and issues with balance restrictions. By making simple website updates based on these insights, they significantly reduced support calls and improved online conversions.
Key Features & Benefits
- Customer Intent Analysis
- Identify recurring themes in customer inquiries to understand why shoppers seek support.
- Friction Point Detection
- Automatically surface usability issues, misunderstandings, and checkout blockers.
- Searchable Customer Interactions
- Enable fast retrieval of relevant conversations, helping teams quickly diagnose and resolve issues.
- Real-Time Trend Monitoring
- Detect emerging customer concerns and product issues before they escalate.
Get Started Today
Leverage customer conversations to drive higher conversions and reduce support costs.